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Privacy policy.

What data we collect, what we use it for, who we share it with and how you can exercise your rights, in accordance with Costa Rica's Law No. 8968.

Last updated: September 30, 2026

Who controls your data

The controller of your personal data is CLICK Digital, the trade name of the company with corporate ID 3-101-792084, located at Plaza Colonial, Oficentro Faro, Escazú, San José, Costa Rica ("CLICK"). For any questions about this policy or your data, email us at info@clickdigitalcr.com or WhatsApp +506 8470-2777, Monday to Friday from 8:00 a.m. to 5:00 p.m.

We process your data in accordance with Law No. 8968 on the Protection of Individuals with Regard to the Processing of Their Personal Data and its Regulations, under the oversight of the Agency for the Protection of Residents' Data (PRODHAB).

What data we collect

Data you give us: name, company, job title, email, phone, the services you're interested in, your message and the answers you select in the online quote tool. If you write to us on WhatsApp or social media, the content of that conversation as well.

Client data: legal business name, individual or corporate ID number, billing address and contacts, and the access to accounts and platforms needed to provide the service.

Browsing data: IP address, device and browser type, pages visited, traffic source and interactions, collected through cookies and similar technologies.

We do not request sensitive data, such as health, religion or sexual orientation, nor do we knowingly collect data from minors.

What we use it for

Answer your inquiries and prepare quotes and proposals.

Provide the contracted services, communicate with you during the project and issue invoices.

Send you information about our services, content or events, only if you opted in. You can unsubscribe at any time.

Measure and improve the site, and show relevant CLICK ads on other platforms.

Protect the site against fraud and spam, and comply with legal and tax obligations.

Consent

By submitting a form, writing to us or accepting optional cookies, you consent to our processing your data for the purposes described. You may revoke that consent at any time by writing to us, with no retroactive effect on processing already carried out.

Who we share it with

We do not sell or rent your data. We share it only with providers that help us operate, under confidentiality and security obligations:

Sales management and email: Zoho CRM, to log and follow up on requests, and Mailgun, to send the site's emails.

Measurement and advertising: Google (Analytics, Ads, Search Console and reCAPTCHA), Meta (Facebook and Instagram pixel) and Metricool.

Communication: WhatsApp (Meta), for conversations you start.

Infrastructure: our hosting provider and Cloudflare, to host and protect the site.

Artificial intelligence: when we implement agents or produce content with AI, the necessary information may be processed by large language model providers. Where the platform offers it, we use settings that do not allow the provider to train its models on that data.

We may also disclose data to authorities when required by law or court order.

International transfers

Several of these providers store information on servers outside Costa Rica, mainly in the United States. By using the site and our services, you consent to those transfers, which we carry out with providers that offer adequate security safeguards.

Cookies

Necessary: they let the site work, forms be submitted and the quote tool remember your progress. They do not require consent.

Analytics: they tell us how the site is used so we can improve it, for example with Google Analytics.

Advertising: they let us measure our campaigns and show you CLICK ads on Google and Meta.

You can block or delete cookies in your browser settings. Some site features may stop working if you block the necessary ones.

How long we keep it

Requests and quotes that do not become a service are kept for up to 24 months for sales follow-up, and are then deleted or anonymized.

Client data is kept for the duration of the business relationship and, afterward, for the period required by applicable tax and commercial obligations.

Browsing data is kept according to the retention periods of each measurement tool, which we set to the reasonable minimum.

Your rights

You may at any time request access to your data, its correction or updating, or its deletion, and object to our using it for commercial purposes or revoke your consent.

To exercise these rights, email us at info@clickdigitalcr.com or WhatsApp +506 8470-2777, Monday to Friday from 8:00 a.m. to 5:00 p.m., stating your name, a way to contact you and your request. We may ask you to verify your identity to protect your data. We will respond within the time limits set by Law No. 8968.

If you believe we did not handle your request properly, you may contact PRODHAB.

Security

We apply reasonable technical and organizational measures to protect your data: encrypted connections (HTTPS), protection against spam and attacks, access restricted to the staff who need it, and providers with recognized security standards. No system is completely infallible; if an incident affecting your data occurs, we will notify you as required by law.

Data of our clients' customers

When a service involves processing data of the customers of a company that hires us, for example conversations with a WhatsApp agent, leads from a campaign or buyers in an online store, that company is the controller of that data and CLICK acts as processor: it processes the data only on that company's instructions and to provide the service, and does not use it for its own purposes.

Changes to this policy

We may update this policy to reflect changes in our services or in the law. The version in force is the one published on this page, with its update date.