Terms and conditions.

01

Who we are

These Terms and Conditions govern the use of the clickdigitalcr.com site and the business relationship with CLICK Digital, the trade name of the company with corporate ID 3-101-792084, located at Plaza Colonial, Oficentro Faro, Escazú, San José, Costa Rica (hereinafter "CLICK"). You can contact us by email info@clickdigitalcr.com or WhatsApp +506 8470-2777, Monday to Friday from 8:00 a.m. to 5:00 p.m.

By browsing the site, using the online quote tool, submitting a form or hiring our services, you accept these terms. If you do not agree, we ask that you not use the site.

02

Scope and precedence of documents

These terms apply to the site and to every CLICK quote, proposal or service. Where a Service Order Agreement or a Services Agreement has been signed between CLICK and the client, that agreement prevails over these terms to the extent it provides otherwise.

The information on the site, including prices, is for informational purposes only and does not by itself constitute a binding offer.

03

Services

CLICK provides professional digital marketing services: social media management, Google Ads and Meta Ads advertising, SEO, local SEO and GEO, digital strategy, photography and video, branding, website and online store design and development, website maintenance and security, integrations, and artificial intelligence solutions applied to marketing, such as agents and chatbots, automation and content production.

The exact scope of each service (deliverables, frequency, platforms and timelines) is the one set out in writing in the corresponding proposal or agreement.

04

Quotes, prices and taxes

Prices published on the site are "from" reference prices, expressed in United States dollars, and do not include the 13% Value Added Tax (VAT), which is added on the invoice. The final price depends on the scope and is set in the formal proposal.

The online quote tool calculates an estimated range based on your answers. That range is for guidance only and does not bind CLICK or the user until a proposal has been accepted in writing.

Unless the proposal states otherwise, a formal proposal is valid for 30 calendar days from the date it is sent.

Ad spend (what is paid to Google, Meta, TikTok or other platforms) is not part of CLICK's fees: the client pays it directly to the platform, with its own payment method and in the name of its own account.

05

Engagement and term

Services are formalized upon written acceptance of the proposal and, where applicable, the signing of the Service Order Agreement and the Services Agreement. Acceptance by electronic means, including email and digital signature, is fully valid.

Monthly plans have the term stated in the agreement, normally 12 months, and renew for an equal period unless either party gives notice of non-renewal at least 30 calendar days in advance.

One-time projects, such as websites, online stores, branding or the implementation of an AI agent, are carried out according to the schedule and milestones in the proposal.

06

Payments, late payment and rate adjustments

Monthly services are paid in advance, upon delivery of the electronic invoice issued in accordance with Costa Rican tax regulations. One-time projects are invoiced according to the agreed milestones, which normally include an upfront payment at the start.

If a payment is not received within the agreed period, CLICK may charge late-payment interest of 1.5% per month on the outstanding balance and temporarily suspend services until the payment is brought current, without that suspension giving rise to any liability for CLICK.

At the end of each 12-month period of a monthly plan, rates may be adjusted by between 5% and 10%, as stated in the agreement. Any other adjustment will be agreed in writing by the parties.

07

Client obligations

For the service to work, the client agrees to deliver on time the information, access, materials and approvals requested. Delays in those deliveries may shift timelines without liability for CLICK.

The client warrants that it holds the rights to the texts, images, logos, trademarks and other materials it provides, and that the information about its products, prices and promotions is truthful and complies with applicable regulations, including consumer protection law.

Ad accounts, social media profiles, domains and analytics accounts must be in the client's name. CLICK manages them with the permissions the client grants it.

08

Results and third-party platforms

CLICK undertakes to provide its services with professional diligence and to report each month on what was done and what resulted. However, it cannot guarantee specific results such as a position on Google, a number of sales, followers or leads, or appearing in answers from artificial intelligence engines, because they depend on factors it does not control: algorithms, competition, budget, the market and the client's own offering.

The services rely on third-party platforms (Google, Meta, WhatsApp, TikTok, LinkedIn, WordPress, hosting and artificial intelligence providers, among others), which have their own terms and may change their rules, reject ads or suspend accounts. CLICK is not liable for those decisions, although it will support the client in resolving them.

09

Use of artificial intelligence

CLICK uses artificial intelligence tools to speed up tasks such as research, writing, image and video production, data analysis and automated customer service. All AI-generated content is reviewed by a member of the team and approved by the client before it is published.

The AI agents and chatbots CLICK implements respond using the information the client provides and within the limits defined with the client, and hand off to a person when they cannot resolve an issue. Even so, they can make mistakes: the client must periodically review their configuration and keep the information that feeds them up to date. CLICK is not liable for decisions or commitments an end user makes based solely on an automated response without the client's confirmation.

10

Intellectual property

Once paid in full, the deliverables created specifically for the client, such as designs, texts, graphic pieces, photographs, videos and the website, become the client's property for commercial use.

CLICK's methodologies, processes, templates, reusable code, tools and technical know-how remain the property of CLICK, and the client may not use them outside the contracted service without written authorization.

Third-party components, such as plugins, themes, fonts, stock images or licensed music, are governed by their authors' licenses, and their renewal is the client's responsibility where applicable.

Unless a confidentiality agreement provides otherwise, CLICK may show the work performed and the client's name or logo in its portfolio and sales materials.

11

Confidentiality

Both parties agree to keep confidential the non-public information they have access to through the business relationship, such as strategies, customer data, financial information, access credentials and methodologies, and to use it only for the purposes of the service, in accordance with the Undisclosed Information Law. This obligation continues even after the relationship ends.

12

Warranty and support

One-time projects carry a 30-calendar-day warranty from delivery, during which CLICK corrects, at no cost, errors attributable to it. Scope changes, new features and support after that period are quoted separately or covered by a maintenance plan.

13

Termination

Either party may terminate the relationship for breach by the other, with 30 calendar days' written notice for the breach to be cured. It may also be terminated at any time by mutual agreement.

Upon termination, the client pays for the services provided up to that date and any other early-termination conditions set out in its agreement. CLICK will hand over the access and files that belong to the client once outstanding balances are settled.

14

Limitation of liability

To the extent permitted by law, CLICK's total liability to the client for any claim related to a service is limited to the amount actually paid for that service in the three months prior to the event giving rise to the claim. CLICK is not liable for lost profits, loss of business opportunities or indirect damages.

Nothing in these terms limits the rights granted by the Law for the Promotion of Competition and Effective Consumer Protection where applicable.

15

Use of the site

You agree to use the site lawfully and not to attempt unauthorized access to its systems, interfere with its operation, send malicious content, or use the forms for purposes other than requesting information or services.

The site's content, including text, design, images, logos and code, is owned by CLICK or used under license, and may not be reproduced without authorization. Blog articles are informational and do not replace professional advice for your case.

The site may link to third-party sites, for whose content and policies CLICK is not responsible.

16

Force majeure

Neither party is liable for failures caused by events beyond its reasonable control, such as natural disasters, pandemics, widespread internet or third-party platform outages, or orders from authorities. Affected obligations are suspended for as long as the situation lasts.

17

Governing law and jurisdiction

These terms are governed by the laws of the Republic of Costa Rica. For any dispute, the parties will first seek a direct resolution and, failing that, submit to the courts of San José, Costa Rica.

18

Changes to these terms

CLICK may update these terms. The current version is the one published on this page, with its update date. Changes do not affect contracts already signed, which are governed by their own terms.